* Denotes that the field is mandatory.

Reactivate my account

If you have received an email from us advising your account has been disabled, please complete the form to unlock your account.

Please note. if you have registered with us and are unable to log in, your account might not be active yet (this may take up to 4 business hours and you will not be able to log in until your account has been activated.).

Your details

What is your username? *

Last name/Company name *

First name *

Email address *

Contact number *

Your postal address

(Address, suburb, postcode)

Online Services account

So we can best assist you, could you please indicate what service you wish to access with your Online Services account?

Please note, eNotices and view previous rates notices are not covered in Online Services, please visit Rates for more information. Alternatively indicate this is the service you wish to access in the drop down and we will re-direct the request to the Rates team.

Which service would you like to access? *

Forgot my username

If you've forgotten your username, please check your email for our original disabled user notification or log a Forgot my username request for a reminder email to be sent (we'll also activate your account if it's disabled).