Select Customer Service request type

Below is a list of the request types that you can either lodge online or where applicable select to list related requests. Please select the required type and click the Next button to continue or alternatively click the description (where available) to list the related request types.

Customer Service Requests

If you are unable to locate a specific request in any of the below, please use the request Customer Request.

	Request Types	Instructions
	Report a problem	Use this form to report a problem relating to parking, trees, footpath, noise and more.
	Report a Missed Bin Service . . .	If your waste was not collected and it is the correct bin collection week for your property, report the issue using this online form.
	Speak to a Duty Planner . . .	If you wish to speak to a duty planner on matters relating to loding a new DA or DA modification or a general planning enquiry, you can lodge the request here. If you wish to object or support a DA on notification, please visit our website for further information on making a submission Make a submission If you want information about development applications from 2006 on, please try our DA tracker link first to Search DA's (development applications). If you are requesting access to information, please see our Informal Request for information link.
	Speak to a Heritage Planner . . .	Our heritage consists of the places and objects we have inherited from the past and want to pass on to future generations. It defines us as a community - who we are and where we have come from. Heritage listing is the formal recognition that a place has heritage significance and is a way of ensuring that any proposed changes respect and retain those qualities and characteristics that make it special. For more information, visit our Heritage webpage If you have any enquiries, you can use this online form and one of our Heritage Planner's will respond.
	Residential Parking Permits . . .	If you would like to renew or transfer your parking permit, you can use this form. If you would like to apply for a new parking permit and do not have a current permit, please go to this form here
	Rates - Direct Debit Request . . .	If you wish to request Direct Debit for your outstanding or ongoing rates, please use this form.
	Online Services login assistance . . .	If you are a registered user and experiencing issues logging in or your account has been disabled, please log a request using this form.
	Report Illegal Parking . . .	Use this form to report a problem relating to illegal parking.

Please select a Customer Service Request Type