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If you are an Online Services registered user, you can reset your password, request a username reminder or reactivate your existing account here.

Please note, electronic rates notices are not covered in Online Services, please visit Rates eNotices for more information.

Please note:
  • Enter the username and email address associated with your account to automatically receive an access code to reset your password
  • If you receive errors when resetting your password, please check you meet the password requirements, clear your browser cache and try again
  • Username *
    Email Address *
    Forgot my username

    If you've forgotten your username, please check your email for our original confirmation message or log a request to receive a reminder email.

    Forgot my username

    Reactivate my account
    If your account is disabled, you can log a request or your account to be unlocked.

    Reactivate my account